This Q&A section is a condensed list of questions that are presented here to benefit the Estates at Willow Creek residents and unit owners.
| Question: Who manages the Estates at Willow Creek and what do they do? |
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| Answer: Towne Properties is contracted by the Estates at Willow Creek Association to manage the property via sub contractors, collect fees, pay bills and provide a single point of contact to Estates residents for assistance. |
| Question: I recently purchased a home at the Estates of Willow Creek, but I never received a “Declaration of Condominium Ownership”. How do I get copy? |
| Answer: A copy of the ‘Declaration of Condominium Ownership’ should be provided to you by your realtor or previous owner at the time of closing on your house. If for some reason you can’t get a copy, The property management company will provide a copy to you for $30.00. You should also have received a copy of the ‘Rules and Regulations’, which contains a subset of the ‘Declaration’ contents. If you did not receive it, you can get a copy from several sources. You can download a copy from the link on the Resident Information page of this web site, get a copy provided in the Welcome Kit which is available to all Estates homeowners by contacting the Welcome Committee representative, or you can contact our assigned property manager for a copy. |
| Question: I heard that the Home Owners Association has the power to put liens on my property and even force me to sell my home. Is that true and has it ever happened in this community? |
| Answer: The Association is empowered by the Declaration to put liens on property if necessary, and as a last resort, force the sale of a unit. This has occurred before in the Estates at Willow Creek |
| Question: Why should I get anyone’s permission to do what I want to my home or lawn? It’s my property isn’t it? |
| Answer: All units within the Estates at Willow Creek are part of a condominium community governed by a set of rules and regulations which prescribe what privileges unit owners have. All work which affects the unit’s appearance, structural integrity, and architectural conformity requires approval of the association. Work done without prior Board of Directors Approval may be subject to removal or replacement at the owner’s expense. |
| Question: Most of my neighbors do a great job of maintaining their home. I do see some units; however, that need paint or other more significant repairs. Who is responsible for monitoring the exterior maintenance of the homes? |
| Answer: The management company formally notifies unit owners regarding exterior, structural maintenance deficiencies. You can alert property manager or any board member regarding your concerns. The Association Board inspects the condition of all structures in the complex at least annually. Owners have been placed on notice in the past to make necessary repairs and this practice will continue. Repairs must be done at owner’s expense within an established time frame. |
| Question: Trees that were planted when the community was new have now matured and in some cases they are encroaching on homes or just appear out of place. Why don’t we remove these trees? |
| Answer: The cost of removal for a large tree is substantial and the Board has established a policy that only dead trees will be removed at association expense and replaced by a smaller tree, if deemed appropriate. Removal of live trees is done at owner’s expense if the tree is within their limited common use area, and the removal is approved by the board. |
| Question: I was told that my monthly fees pay for snow removal, yet it snowed several times and nothing was done. |
| Answer: You are correct, snow removal is a service unit owners pay for in their monthly fees. Specifically, the snow removal service is provided when a snow fall reaches a minimum of two inches in depth. This measurement is made at the Estates by volunteers and is based on the current snowfall, not the accumulation of multiple snowfalls. The Homeowners Association determined that unit owners would prefer to clear light snowfalls (under two inches) rather than escalate snow removal costs and drive monthly unit owner fees higher. |
| Question: 15MPH is a ridiculously low speed to try and maintain. Why not raise it to 25MPH? |
| Answer: The speed rate is based on safety requirements which accommodates the road conditions (narrow and curving), visible distance (limited), and the locale (populated family residences). The 15MPH limit was established to optimize safety under most driving conditions. Considering the relatively small area of this community, it makes no sense to risk an accident or injury to save, at most, a couple of seconds. |
| Question: We have several cars in our family and a very short driveway. Why can’t we park in the street or in Guest Parking? |
| Answer: Continuous street parking is prohibited because of the streets narrow widths. Vehicles parked in the streets reduce driving safety. The guest parking areas are very limited and were provided for the use of visitors to minimize street parking. Also, the Estates Rules and Regulations stipulate that a maximum of four (4) vehicles per home may be parked in the Estates at Willow Creek. This presumes two vehicles parked in the homeowner’s garage and two vehicles parked in the homeowner’s driveway. |
| Question: I have water in my basement, what will the Home Owners Association do about it? |
| Answer: Board members representing the association (which you are a part of) will determine if the water problem is caused by poor surface drainage and if so correct the drainage issue. The unit owner is responsible for the repair or replacement of any resulting water damage to the unit. Repair of water damage resulting from a defect or failure within the unit or water main connection to the unit is the responsibility of the unit owner. |
| Question: I never see police patrolling our neighborhood. Aren’t we a Centerville community? |
| Answer: The Estates at Willow Creek is a private condominium community located in the city of Centerville. Centerville Police have jurisdiction, but do not routinely patrol the community unless called or are performing police business. |
| Question: I don’t understand what is insured around here and what isn’t. Do I need to get insurance and if yes, what kind? |
| Answer: All common property and the exterior structure of all individual units have insurance coverage with a $1,000 deductible. It is recommended that, at minimum, all unit owners get insurance coverage for their personal possessions (like renters insurance) and gap insurance to cover some or all of the $1,000 deductible. Additionally, unit owners need to insure any additions made to their unit (added rooms, etc.) that were not part of the original construction. |
| Question: I lost my copy of the Estates at Willow Creek – Directory of Owners, how can I get a replacement? |
| Answer: There are three ways to get a copy of the Directory. You can contact the property manager for a copy of the last officially distributed Directory. You can go to the Resident page listed on this web site and download a current copy, or you can contact the Welcome Committee representative to get a copy. |
| Question: I don’t have a pool key, but I don’t use the pool anyway. Do I need to get one? |
| Answer: When you purchased your home at the Estates, a pool key was (should have been) provided at closing. This key provides access to the Estates pool, tennis court, and clubhouse restroom. The pool and tennis court facilities are considered valued features by many Estates homeowners and prospective buyers. In the event you resell your home, you are required to transfer the pool key to the new owner at closing. A replacement key can be acquired by contacting the property manager. |
| Question: I need to get some work done on my property, but I have no idea who is a reliable contractor. Is there someone on the Board who can advise me on selecting a local contractor? |
| Answer: Our management company manages many properties besides the Estates at Willow Creek and is very experienced in working with contractors throughout the Dayton area. Below this Q&A section is a list of recommended service providers based on feedback from unit owners. If you need advice on selecting a contractor or validating a contractor choice, call our assigned property manager. |
| Question: Our association fees increase and the services we are provided seem to dwindle a bit each year. Why aren’t we getting more for our money? |
| Answer: This is a question that many residents share and the answer is not simple. It should be no secret to anyone that the prices for all goods and services are continuously raising. Services like lawn mowing, mulching, pruning, weeding, leaf removal; snow removal, etc. are labor intensive and as such represent a significant portion of our expenses. When we are faced with extraordinary exceptions to our budget (e.g.; heavy snowfalls, escalating insurance costs, premature wear out of common property, mandated reserve increases, etc) we are left with two choices, raise the monthly fee or reduce operating costs. Making cost cutting decisions like cutting back to mulching only front beds as defined in the Rules and Regulations, delaying pruning till the end of the growing season, taking the lowest bid for necessary services, and getting more volunteers to assist with chores we would otherwise pay for, enables the association to delay or offset fee increases. If you have helpful recommendations, come to the monthly board meeting and share them. If you have spare time, join our volunteers and help us reduce expenses. If you can’t do either, contribute by being a good steward of our common areas and facilities. |
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